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Troubleshooting

I can't sign in​

  • The email link didn't arrive. Check spam. Make sure you used the address your invitation went to. Links expire: request a new one.
  • My passkey isn't offered. Passkeys belong to one device (or one phone or password manager account) and one web address. On a new device, sign in with an email link and add a passkey in Settings → Security.
  • The invitation link doesn't work. It may have expired or already been used. Ask an administrator to invite you again.

I can't see a menu item or button​

Your role decides what you see. Fixtures & tables, Registrations, Users, Settings and Redirects are for administrators only. See Users and roles.

My change isn't on the website​

  1. Did you publish? Open the entry. If the Publish panel shows Draft changes, click Publish changes. See Drafts, publishing and scheduling.
  2. Is it scheduled? A scheduled entry goes live at its time, not before.
  3. Reload the page on the website (or open it in a private window). Your browser may be showing a copy it saved earlier.
  4. Still not there after a few minutes? Tell whoever looks after the website.

I can't edit or delete a fixture or league table​

It was imported from the league, so it's locked. See Why some fixtures and tables can't be edited.

A result or fixture time is wrong​

If it's an imported league fixture, the league has it wrong: ask them to correct it, and it updates at the next sync. If you added it yourself, open it and fix it.

Fixtures or tables aren't updating​

Open Fixtures & tables and read the banners at the top. See Warnings and errors.

The league table isn't on a team's page​

The team's League key must match the table's league key exactly (same letters, same capitals). See League keys.

The same fixture appears twice​

Open Fixtures & tables and click Remove duplicate fixtures. See Duplicate fixtures.

An image looks cut off or blurry​

Upload a larger version (around 2000 pixels wide for photos). Logos should be PNG or SVG. See Images and media.

The colours look different from what I picked​

The website adjusts text colours that would be hard to read. See Club settings.

A dropdown in a list is empty​

If a dropdown inside a list of rows (for example a player's Position) suddenly has no choices, someone has edited that field under Content Types. Don't change it there; tell whoever looks after the website.

Something else​

Tell whoever looks after the club's website what you were doing, what you expected and what happened. A screenshot helps a lot.